Q. Are taxes included in booking/room price?
A. All prices are quoted in U.S. dollars and do not include 19% hospitality taxes.
Q. What is your cancellation/deposit policy?
A. We require a credit card at the time of booking. Free cancellation is allowed if canceled by 4 pm hotel local time fourteen (14) full days before arrival. If canceled later, you will be charged a cancellation fee equal to 50% of your total reservation. If canceled fewer than seven (7) full days before arrival you will be charged a cancellation fee equal to 100% of your total reservation.
Q. Do you have Non-refundable rates?
A. Yes, you will have the chance to see it during your booking process. In this rate type you will have a 10% discount per night over our normal rate. Please note:
- Do not allow for changes or cancellations at any time
- The total costs for all room nights including taxes (16% VAT and 3% Hospitality Taxes) will be charged directly after your reservation is made
Q. When do you charge the amount for my stay? At the time of booking or upon arrival?
A. All normal bookings are billed at check-out. Non-refundable rates are charged at time of booking.
Q. What is check in/check out time?
A. Check in is at 3 PM and check out is at 12 noon.
Q. Do you accommodate Late Check-out?
A. Yes, based upon availability. For information regarding a later check-out time, contact the Front Desk the evening before or morning of departure.
Q. Do you allow children?
No child or children under the age of 8 years old will be admitted in the hotel. If minor children (under the age of 18) is traveling with you and meets the age requirements, please let us know during your booking. She or he will be included in a normal rate of 2 adults per suite or as a 3rd guest free.
Q. Do you allow smoking on property? In the rooms?
A. No, La Valise Hotel is a smoke-free establishment.
Q. What type of main entrance access is used by the guests?
A. Only authorized people have access to the hotel, and to assure a total security to our guests, we use a fingerprint reader at the main entrance.
Q. Do you have facilities for disabled people?
A. No, the building consists in 3 floors (one suite per floor), each one accessible only through stairs.
Q. Do you have elevators?
A. For structural reasons we don’t have elevators inside the hotel. La Valise is hosted in a classical Porfirian house built in 1905 and considered by Mexico City as a historical house, therefore we had to preserve most of its original materials and structure.
Q. Do you have a pool?
A. No, we do not have a pool at the hotel.
Q. Do you have a spa?
A. La Valise Hotel does not have a spa, however we can offer you in room massages services by request.
Q. Do you have a business center?
A. No, we don’t have business center.
Q. Do you offer room service? What are the hours?
A. Yes we do have Room service elaborated and cooked by Rosetta’s Chef Elena Reygadas who has received the Latin America’s Best Female Chef award by the renowned San Pellegrino 50 World Best Restaurant jury in 2014.
Q. Do you offer transportation service from the airport?
A. We have drivers and we can provide you the transportation service from the airport, our fee is USD 60.
Q. Do you have onsite parking?
A. We have a parking 50 meters away from the hotel, the fee is USD 40 per night.
Q. I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
A. You must go through the booking agent/website that you went through in order to change your reservation.
Q. Is my ID/passport required at check in?
A. We do require presentation of a valid government-issued identification at the time of check-in.
Q. I have questions about my bill. Who do I call?
A. You can call La Valise Hotel general line at (+52 55) 5286 9560 or email us email@example.com
Q. What forms of payment are accepted to pay for my room?
A. We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus 300 USD for possible room charges. These charges will be released from your account within 5 days after check out. We do not accept checks. If you would like to check in to the hotel with cash, we will ask for the full payment of room charges and applicable taxes. In addition, we will require a 300 USD security deposit for possible room charges.
Q. Are pets allowed? Are there restrictions for weight, height or types?
A. Yes, we are a pet-friendly hotel and pets (dogs and cats only) that are 50 lbs or less are welcomed at the hotel for a USD 40 fee per day. Please note that pets cannot be left unattended at the hotel. Pets must be leashed or in a carrier at all times.
Q. How far do you have to walk to take your pet out?
A. The nearest park is Plaza Rio de Janeiro just 5 blocks away.
Q. Do you have pet sitting or dog walking services?
A. Yes, we can take care of your pet, please let us know in advance in order to make a reservation for your pet, the fee is USD 35 per day.
Q. Is there a fee to use the Fitness Center?
A. No, but we have a agreement with Sports World fitness center (5 blocks away) and you only need to let us know when you want to go and we will organize everything, the fee is USD 45 per day.
Q. What amenities are in your guest room?
A. Special amenities help make your stay more comfortable, like the mini-refrigerator, workstation and nesting table, laptop safe, coffee maker, and a selection of bath complements by Baja Botanica.
Q. Does your hotel offer Currency Exchange?
A. No, we don't propose this service.