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Q. Are taxes included in booking/room price?

 

A. All prices are quoted in U.S. dollars and do not include 19% hospitality taxes.

 

Q. What is your cancellation/deposit policy?


A.  A deposit of the 100% of the total amount of the reservation will be charged around fifteen (15) days before check-in. For your security and convenience we will send you a custom link 20 days before your arrival, for you to proceed with your payment through our secure online credit card processor TAB. You have until 10 days before your arrival to settle this payment, otherwise we will be forced to proceed with the cancellation and penalty of your reservation.

Also by completing your booking request, you certify that you are the cardholder of the registered credit card and authorize us to charge your credit card automatically with the amount due if you book less than 7 days before your arrival or incurs with any cancellation penalty.

In case of having problems receiving your payment we will contact you by email or phone to request updated status about your deposit payment. 

You understand that any Non-Refundable Rates and Special Reservations mentioned in the Hotel Cancellation Policy are charged in full on the date reservation is made and can’t be modified or cancelled. 

Free cancellation is allowed if canceled by 4 PM hotel local time up to fifteen (15) full days before arrival. 

For any cancellation that is requested between 15 days and 7 days prior to arrival, a 50% cancellation fee is applied to the entire reservation amount.

For any cancellation that is requested less than 7 days prior to the arrival, a 100% cancellation fee is applied to the entire reservation amount.

Refund does not apply for bookings and prepaid packages that are non-refundable and for which full amount is billed at time of booking (Xmas and NY holiday bookings, group reservations of 2 or more rooms and special event bookings are non-refundable).

   

Q. What is check in/check out time?

 

A. Check in is at 3 PM and check out is at 12 noon.


Q. Do you accommodate Late Check-out?


A. Yes, based upon availability. For information regarding a later check-out time, contact the Front Desk the evening before or morning of departure.

 

Q. Do you allow children?

 

We love kids, unfortunately due to our small size and intimate atmosphere, we only allow children over 12 years old in the hotel.

 

Q. Do you allow smoking on property? In the rooms?


A. No, La Valise Hotel is a smoke-free establishment.

 

Q. What type of main entrance access is used by the guests?

 

A. Only authorized people have access to the hotel, and to assure a total security to our guests, we use a fingerprint reader at the main entrance.

 

Q. Do you have facilities for disabled people?


A. No, the building consists in 3 floors (one suite per floor), each one accessible only through stairs.

 

Q. Do you have elevators?


A. For structural reasons we don’t have elevators inside the hotel. La Valise is hosted in a classical Porfirian house built in 1905 and considered by Mexico City as a historical house, therefore we had to preserve most of its original materials and structure.


Q. Do you have a pool?


A. No, we do not have a pool at the hotel.


Q. Do you have a spa?


A. La Valise Hotel does not have a spa, however we can offer you in room massages services by request.


Q. Do you have a business center?


A. No, we don’t have business center.


Q. Do you offer room service? What are the hours?


A. Yes we do have Room service elaborated and cooked by Rosetta’s Chef Elena Reygadas who has received the Latin America’s Best Female Chef award by the renowned San Pellegrino 50 World Best Restaurant jury in 2014.


Q. Do you offer transportation service from the airport?


A. We have drivers and we can provide you the transportation service from the airport, our fee is USD 60.


Q. Do you have onsite parking?


A. We have a parking 50 meters away from the hotel, the fee is USD 40 per night.

 

Q. I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?


A. You must go through the booking agent/website that you went through in order to change your reservation.

 

Q. Is my ID/passport required at check in?


A. We do require presentation of a valid government-issued identification at the time of check-in.


Q. I have questions about my bill. Who do I call?


A. You can call La Valise Hotel general line at (+52 55) 5286 9560 or email us at info@lavalise.com.mx


Q. What forms of payment are accepted to pay for my room?


A. We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus 300 USD for possible room charges. These charges will be released from your account within 5 days after check out. We do not accept checks. If you would like to check in to the hotel with cash, we will ask for the full payment of room charges and applicable taxes. In addition, we will require a 300 USD security deposit for possible room charges.


Q. Are pets allowed? Are there restrictions for weight, height or types?


A. Yes, we are a pet-friendly hotel and pets (dogs and cats only) that are 50 lbs or less are welcomed at the hotel for a USD 40 fee per day. Please note that pets cannot be left unattended at the hotel. Pets must be leashed or in a carrier at all times.


Q. How far do you have to walk to take your pet out?


A. The nearest park is Plaza Rio de Janeiro just 5 blocks away.


Q. Do you have pet sitting or dog walking services?


A. Yes, we can take care of your pet, please let us know in advance in order to make a reservation for your pet, the fee is USD 35 per day.


Q. Is there a fee to use the Fitness Center?


A. No, but we have a agreement with Sports World fitness center (5 blocks away) and you only need to let us know when you want to go and we will organize everything, the fee is USD 45 per day.


Q. What amenities are in your guest room?


A. Special amenities help make your stay more comfortable, like the mini-refrigerator, workstation and nesting table, laptop safe, coffee maker, and a selection of bath complements by Baja Botanica.


Q. Does your hotel offer Currency Exchange?


A. No, we don't propose this service.